Privacy Policy

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This Privacy Policy explains how your personal information is collected, used, and protected when you engage with my psychology services. I am committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collection of Personal Information

I collect personal information that is necessary to provide you with quality psychological care. This may include:

• Your name, date of birth, and contact details
• Relevant medical or psychological history 
• Referral information from your GP or health professional 
• Session notes and treatment plans
• Medicare, private health, or billing details
   

Personal information is usually collected directly from you, but may also be provided by a third party (e.g. GP, specialist, or insurer) with your consent.

Use of Personal Information

Your personal information is used for purposes directly related to your care, including:

• Providing psychological assessment and treatment
   
• Communicating with other health professionals (with your consent)
   
• Processing payments and Medicare claims
   
• Administrative tasks such as appointment reminders
   
• Meeting legal or regulatory requirements
   

Disclosure of Personal Information

Your information will remain confidential unless:

• You have given consent for information to be shared with another health professional or third party
   
• Disclosure is required by law
   
• There is a risk of serious harm to yourself or others, and disclosure is necessary to reduce or prevent this risk
   

Storage and Security

Your personal information is stored securely in accordance with professional and legal requirements. Electronic records are password-protected and paper records are kept in locked storage. Only authorised personnel have access to these records.

Access and Correction

You may request access to the personal information held about you. Where appropriate, access will be granted within a reasonable timeframe. If you believe any of the information is inaccurate or incomplete, you may request corrections.

Website and Online Services

When using this website, certain information such as your IP address or browser type may be collected for analytics purposes. Any personal information submitted via online forms will be handled in the same confidential manner as information collected in person.

Please note that while reasonable steps are taken to protect online communications, email and internet transmissions may not be completely secure.

Complaints

If you have concerns about how your personal information has been handled, please contact Julia directly to discuss. If you are not satisfied with the response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
   
• Website: www.oaic.gov.au